Reference

Legal Rules For Your diamond 138 Account

diamond 138 sets out Legal access, account checks and data choices in one clear place, so you can understand the position before opening an account.

Access depends on local lawPhone verification before entryClear data request pathPolicy contact beside cashier
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diamond 138 Legal Rules For Your diamond 138 Account
CONTACT THE POLICY TEAM

Where To Ask About Legal Matters

A direct policy question should reach the account contact route, not be left to guesswork.

Policy access questions Use the support route beside the cashier when a Legal message prevents account entry.
Wallet record queries For a DANA, OVO, GoPay or QRIS question, include the payment reference and the…
Data change requests Ask through account support if your contact detail, consent choice or stored profile detail…
DATA AND ACCOUNT CARE

How We Apply This Legal Policy

Legal handling is practical: we record the account actions needed to check access, payment status and security, then restrict use of those records to the relevant operational purpose.

Data handling

We use account details to support identity checks, access decisions, payment matching and security review. A DANA, OVO, GoPay or QRIS reference may be retained with the related account record so we can trace a status question without requesting your wallet password.

Cookie choices

Cookies can help keep a verified session connected to the page you opened, including the cashier or Legal page. Our policy explains their purpose and your available choices. Clearing cookies may require you to repeat phone verification before account access continues.

Account security

Phone verification is required before account access, and we do not ask you to disclose a password or one-time code through support. If access looks unusual, we may pause the account step and ask for confirmation through the registered contact detail.

Record retention

We retain selected account, payment and security records for the period needed to operate the service, address disputes and meet applicable Legal duties. The retention explanation covers why a record remains and how to ask whether a particular detail can be changed.

Who you contact

Our account support route is the place to ask about policy wording, access decisions, data use, cookies or a correction request. Include the relevant page, registered contact detail and reference number; never include your password, wallet PIN or one-time code.

Requesting changes

You can request correction of an inaccurate account detail or ask about a stored record through support. We may verify that the request comes from the account holder, explain any Legal restriction, and confirm the next step instead of changing a protected record immediately.

Common Legal Questions About Access

These Legal answers cover the questions we expect before an Indonesian account is opened. They explain local access, identity checks, records, cookies and contact steps without replacing the policy wording that applies to your account. Read the relevant answer first, then use support if your situation needs a record-specific response.

Access depends on local law and the location connected to your account. We may restrict entry where local law does not permit the service. Before opening an account, check your local position and use support if an access message appears during phone verification.

Our account path includes phone verification before access. We may also request details needed to match the account holder with a payment or withdrawal record. Do not send passwords or one-time codes; support will explain the required step through the registered contact route.

Payment references can be connected to your account so we can identify a status, dispute or security question. This may include DANA, OVO, GoPay, QRIS, bank transfer or virtual account details. We use the record for the stated account and policy purpose.

Yes. Send a correction request through account support with the affected detail and your registered contact information. We may verify that you control the account before changing it, and we will explain any Legal reason a protected record must remain unchanged.

Cookies may connect your session to pages such as the cashier or Legal section and help remember certain access states. The policy describes their purpose and available choices. If you clear them, the account may ask you to repeat phone verification.

Selected account, payment and security records are kept for the period needed for service operation, dispute handling and applicable Legal duties. The retention explanation describes the reason for keeping a record. Ask support about a specific detail rather than assuming every record has the same period.

Use the account support route beside the cashier and state the access message, registered phone detail and affected page. We can check whether the issue concerns local law, phone verification, a wallet reference or account security, then explain the next available policy step.

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