Reference

diamond 138 Privacy Policy Explained

The diamond 138 Privacy Policy shows what we collect when you open an account, sign in through a mobile browser, or check wallet status for DANA, OVO, GoPay…

Account clarityWallet recordsCookie choicesContact access
diamond 138 diamond 138 Privacy Policy Explained
CONTACT ROUTES

Get Privacy Help Beside QRIS Records

A clear support path helps when a Privacy Policy question involves account access or a wallet reference.

Account request Send a Privacy Policy request from the account support path after sign-in.
Wallet receipt For DANA, OVO, GoPay or QRIS questions, attach the transaction reference or receipt image…
Access issue If your account cannot open on a mobile browser or iOS App Install path…
DATA PRACTICE

Inside diamond 138 Account Privacy

We keep this policy practical by linking each data use to an account action: opening access, checking a wallet reference, protecting a session or answering a request.

Data collected

We may collect your account name, contact detail, sign-in events, device signals, support messages and payment references. A DANA, OVO, GoPay or QRIS record is used to connect a transaction status with the correct account request.

Cookie controls

Cookies can keep a session active, remember a selected language or help us detect unusual sign-in behaviour. You can manage cookies through your browser settings, although disabling some may affect account access or saved preferences.

Account security

We may ask you to verify the registered phone or email before changing account data or discussing a wallet reference. Never send a wallet PIN or one-time code in support messages; those credentials are not needed for Privacy Policy requests.

Retention period

We retain account and payment records for as long as needed to provide access, resolve disputes, meet legal duties or protect the service. When a record no longer has a stated purpose, our retention process can remove or anonymise it.

Correction requests

If your name, phone or email is inaccurate, use the account support route and identify the field you want changed. We may confirm ownership first, then update the record or explain why a particular entry must remain unchanged.

Deletion requests

You can ask us to delete personal data by contacting support from your registered account path. Some records may remain where needed for a payment dispute, security event or legal duty; we will state the reason when that applies.

Privacy Policy Answers For Your Account

These Privacy Policy answers address the searches we hear most often before account access. They cover wallet records, cookies, device changes, verification and requests for personal data. If your situation is not listed, contact us through the signed-in support path and include only the details needed to locate your account.

The diamond 138 Privacy Policy covers account details, sign-in activity, device signals, cookies, support messages and payment references. It explains why we use each category, how long records may remain, how security checks work and how you can request access or correction.

Yes. Privacy Policy coverage includes the wallet name, transaction reference, amount and status needed to match DANA, OVO, GoPay or QRIS activity with your account. We do not need your wallet PIN or one-time code to check that reference.

Use the signed-in account support route and ask for an access request under the diamond 138 Privacy Policy. Include your registered phone or email and describe the records you need. We may verify account ownership before preparing the relevant data.

You can request a correction to your name, phone or email through account support. State which field is inaccurate and provide the registered contact detail. We may confirm ownership first, then update the record or explain any limit on the change.

The Privacy Policy follows your account when you move between a mobile browser and the iOS App Install path. We may record device and sign-in signals to protect access, but a device change does not remove your ability to request or correct personal data.

Cookies may keep your session active, remember preferences and help detect unusual sign-in activity. You can manage them in your browser settings. If you clear or block certain cookies, sign-in and saved choices may work differently, while the Privacy Policy still applies.

Send a deletion request through the signed-in support path and identify the account record you want removed. We assess the request under the diamond 138 Privacy Policy. Records needed for disputes, security events or legal duties may remain, with the reason explained.